At Fiona Paper, we are committed to delivering your orders safely and efficiently, no matter where you are in the world. Our goal is to ensure that every order reaches our customers in perfect condition and in a timely manner.

Order Processing

All orders are processed once confirmation is received. You will receive an order confirmation email followed by a shipping confirmation email when your package is on its way. Orders are typically prepared for dispatch within 1–3 business days after the order is placed.

Shipping Methods

We partner with trusted delivery providers to ensure secure and reliable delivery to your location. Your order may be shipped via a regional or international courier service, depending on your country and item category.

Tracking Your Order

Once your order has been shipped, we will send you a tracking number via email. This will allow you to monitor the delivery status of your package directly through the carrier’s website.

Packaging

Each order is carefully packaged to prevent damage during transit. Fragile items such as electronics or decorative pieces are handled with extra care and cushioned with protective materials.

Undeliverable Packages

If a package is undeliverable due to incorrect address information or multiple failed delivery attempts, it may be returned to our fulfillment center. In such cases, we will contact you to arrange re-delivery.

Missing or Damaged Packages

If your package arrives damaged or if you believe your order is missing, please contact us within 48 hours of delivery at [email protected] with your order number and a description of the issue. Include photographs if applicable so we can resolve the issue promptly.

Contact Us

If you have any questions about your order or our shipping process, don’t hesitate to reach out [email protected].